2022 Supplemental Health, DI & LTC Conference Agenda

Wednesday, August 3, 2022

10:00 a.m. - 6:00 p.m. - REGISTRATION

1:00 p.m. - 1:30 p.m. - FIRST TIMERS' GET TOGETHER

1:30 p.m. - 2:00 p.m. - MEET & GREET

2:00 p.m. - 2:15 p.m. - WELCOME

2:15 p.m. - 3:15 p.m. - GENERAL SESSION 1

Exploring the Healthcare Agenda in Washington

 

With new regulations and approaches to healthcare systems and delivery being considered, this session will highlight how supplemental health, DI and LTC products may be impacted by federal and state activities. The potential topics that will be discussed by our panel include:

  • A look at the evolving role of data privacy regulations for life and health insurers
  • Trends in regulations that may impact the cost and utilization of healthcare
  • A forward look at what the remainder of 2022 looks like for government decisions in healthcare for the COVID pandemic
  • What to be aware of with this year’s mid-term elections and the future

Meghan Stringer - Senior Policy Advisor, Product and Commercial Policy, America’s Health Insurance Plans

Tom Wildsmith, MAAA, FSA - Member of Medicare Committee and Past President (2015-16), American Academy of Actuaries

3:15 p.m. - 3:45 p.m. - BREAK

3:45 p.m. - 5:00 p.m.: CONCURRENT SESSIONS

1.1 Party LTC Like It’s 1999

LOIDA ABRAHAM
Chief Commercial Officer and Head of Insurance
Reframe Financial

MARK GOLDBERG
Principal
Future Planning Specialist

VINCE BODNAR, ASA, MAAA, Moderator
Senior Managing Director
FTI Consulting

Panelists will discuss what made LTC so successful during its golden age in the 1990s. Topics will include group LTC, distribution, product innovation, and actuarial perspectives. What would it take to replicate this success three decades later?

1.2 Building an Agile Underwriter

MIKE ASH-DOLLOWITCH, FLMI
Director & Chief Underwriter, IDI
The Standard

NANCY ATKINS, ACS, ALMI
Director DI Underwriting
MassMutual

TRENA CURRY, FLMI
Product Manager
The Standard

JEFF KRUGER, AALU
Assistant Vice President and Chief Underwriter, Individual Disability
Principal

As an industry, how do we attract, develop, and retain new DI underwriting talent? This discussion will also include teaching underwriters the art and science of underwriting while developing them for the world of new tools, data analytics, and automated underwriting.

1.3 Supplemental Health Plans — Realized or Theorized?

SEAN FAHEY
Corporate Vice President, Voluntary Benefits Experience Lead
New York Life – Group Benefit Solutions

SARAH LAWSURE
RN Clinical Director, GL&D Operations
AFLAC

REBECCA WINTERS
Corporate Vice President, Voluntary Benefits Product Manager
New York Life – Group Benefit Solutions

SUE WAGNER, Moderator
Head of Worksite Product Strategy & Implementation
MassMutual

How well do we truly understand the products and benefits in the supplemental health market space? Do we feel like our supplemental health plans align with the customer’s medical experience? The objective of this session isn’t to review claims, it’s to have an honest discussion on developing products that pay claims in alignment with an insured’s medical experience. Join us for a panel discussion to level set and gain insight on building supplemental health products and solutions with a focus on the customer experience.

1.4 Evolving Supplemental Health in a COVID World

BRIAN BORKOWSKI
Vice President, Sales
BCI

RAJU KAKARLAPUDI
Chief Operations Officer
Employee Family Protection, Inc.

LAURA SANDERSON

Accident & Health Product Director
MetLife

Join us for a panel discussion on how the supplemental health insurance industry has adapted to configuring COVID into our everyday business practices, including pricing new products, anticipating claims, marketing benefit features, and more!

5:00 p.m. - 6:30 p.m. - EVENING RECEPTION

Thursday, August 4, 2022

7:00 a.m. - 8:00 a.m. - BREAKFAST

7:00 a.m. - 5:00 p.m. - REGISTRATION

8:00 a.m. - 9:00 a.m.: CONCURRENT SESSIONS

2.1 Living with, Rather than Dying from, HIV: Trends in Morbidity Related to HIV Infection

BRAD HELTEMES, M.D., DBIM, FAAIM
Vice President & Medical Director R&D
Munich Re

Historically, those with HIV infection have encountered significant morbidity and diminished life expectancy. However, the effective treatments now available have markedly altered those outcomes for many. Join us to review the most current research around HIV as we take a look at the potential disability risk of persons living with HIV infection and at the factors which influence that risk.

2.2 Got Equality? Product Development the Equity and Inclusive Way

CHRIS COBURN, CLTC
Head of Business Development and Implementation, Health Products MMUS, Product
MassMutual

CHRISTIN KURETICH
Strategy Consultant
Milliman

NEEMA STEPHENS, M.D.
National Medical Director, Health Equity
Cigna

JULIE POHJOLA, Moderator
Enablement Solution SFT/Compliance Manager
Cigna

Everywhere we turn there is conversation regarding inequity and disparity in the U.S as it relates to health and wellbeing. All too often, a person’s gender, race, education, income, or ZIP code dictates how healthy they are. In the first part of this session, Cigna's Medical Director will present on what Cigna is seeing in terms of health, equity, and disparities for those living in areas impacted by Social Determinants of Health (SDoH) and the interplay between SDoH and racial health disparities. In the panel discussion following, we will discuss what carriers can do to address these issues and the impact these issues have on supplemental health products.

2.3 Public/Private LTC Programs...Can They Get Along?

CARROLL GOLDEN, ChFC, CLTC, CASL, LECP, FLMI, LACP
Executive Director, Centers of Excellence
National Association of Insurance and Financial Advisors

JAN GRAEBER, ASA, MAAA
Senior Health Actuary
ACLI

KIRILL GRIN, ASA, MAAA, Moderator
Senior Actuarial Analyst
LTCG

There are many states looking at developing public long-term care programs of their own. What is the latest update? What are ways the private long-term care industry can benefit from these public programs?

9:00 a.m. - 9:30 a.m. - BREAK

9:30 a.m. - 10:30 a.m.: CONCURRENT SESSIONS

3.1 Is Hybrid Altering Supplemental Health Distribution for Good?

BILL BADE
Consulting Actuary
Sydney Group

KEVIN CRANSTON
Assistant Vice President & Head of Product Development
Reliance Standard

Prior to the COVID-19 pandemic, carriers were feverishly introducing strategies to support their multi-year roadmaps. And overnight it all changed. Consumers and businesses began to shelter in place and in-person meetings, as we knew them, became a thing of the past. For those of us in Product, Actuarial, Underwriting, and Marketing, we’ve adapted with Teams and Zoom. It’s been a different story for Distribution and Sales. Traditionally, we have succeeded through strong interpersonal and networking skills. There’s discussion that this will matter less as the pandemic rages on with new variants, despite vaccines and boosters, and tomorrow’s sales reps will need to be comfortable with customer-relationship management (CRM) systems, and we will need to demonstrate how our products can benefit our customers. But, is this really feasible? Join us as we discuss the value of today's and tomorrow’s insurance rep/broker/buyer relationship, how carriers and intermediaries must partner, and direct distribution platforms.

3.2 2021 U.S. Critical Illness and Accident Market Survey Results and Analysis

STEVE WOODS
Senior Vice President, Head of Individual Health
Gen Re

JOE REFANO, Moderator
National Product Director
MetLife

Increase your overall knowledge on supplemental health trends with an informative session hosted by Gen Re on Critical Illness and Accident insurance. During this event, Gen Re will report on their 2021 market survey results and touch on trends based on insight from carriers as well as internal research. Whether you are considering developing a Critical Illness or Accident product or have been in this industry for years, be prepared to leave this event with a better understanding of the current and future state of this market.

3.3 Long-Term Care Assumption Management in a Pandemic Era

JEREMY ASHTON
Director, LTC Experience Studies
Genworth

BOB DARNELL
Senior Life Actuary
California Department of Insurance

DENNIS LU, FSA, FCIA, CERA
Manager
Oliver Wyman

SUSAN MOSER
Vice President, Business Development
Wilton Re

BRUCE STAHL, ASA, MAAA, Moderator
Senior Vice President, Head of US Individual Health
RGA

 

Perspectives on LTC Projection Assumptions: Discussion around (1) sources of data, (2) method for identifying assumptions, (3) methods for testing sensitivity of assumptions, and (4) monitoring assumptions including process and frequency. Emphasis is expected to be on (2) identifying assumptions given all the particular assumptions that are part of stand-alone and combination LTCI projections.

3.4 Changing DI Landscape: COVID and Beyond

RON GRAFF
Assistant Vice President, Business Development
Munich Re

JEFF KRUGER, AALU
Assistant Vice President and Chief Underwriter, Individual Disability
Principal

TRAVIS TANGEMAN
Product Director and Actuary
Mutual of Omaha

ED CARTER, Moderator
Product Director, IDI
Principal

COVID, remote employment, high inflation, high turnover — what does it all mean for Disability Insurance? Is it here to stay?

Join us for an executive roundtable discussion on the changes DI faces in underwriting and product development for new medical, financial, and occupational risks. How does the DI industry get ready for the future?

10:30 a.m. - 11:00 a.m. - BREAK

11:00 a.m. - 12:00 p.m.: CONCURRENT SESSIONS

4.1 Cost of Long-term Care

ANGELA COBBLE
Senior Manager
Actuarial Consulting

BETH LUDDEN
Vice President, LTC Product
Genworth

BRIAN ULERY

Principal Consulting Actuary
LTCG

SANJA ZEHNDER, Moderator
Senior Managing Actuary
CNO Financial Group

This session will explore the impact of inflation on the cost of LTC services and how that will ultimately flow to policyholder benefits. The speakers will address considerations when setting short and long term views of the cost of care.

4.2 Guaranteed Standard Issue (GSI) 201 — Unique Challenges

TAMMI ROBERTS
Director
Unum

DAVE STEINBRUNNER, ASA, MAAA, Moderator & Presenter
Director, Assistant Actuary and GSI Underwriter
Ameritas

Providing disability income coverage on a GSI basis is a great way for employers to supplement their LTD plans by covering a larger percentage of an employee’s income in the event of a disability. This session will address some of the unique challenges that employers and insurers both face when providing such coverage on a voluntary and employer paid basis. Come and join us to learn more!

4.3 The Great Resignation & Talent War

JENNON CARUTH
Co-founder and Principal
Clarity Enrollment Solutions

LOU PANTALONE
Executive Vice President
AON

TONY PERRONE

Vice President, Talent Management
Northwestern Mutual

MELISSA SULLIVAN, J.D., SPHR
HR Director
Philips

JOSEPH REFANO, Moderator
National Product Director, Group Benefits
MetLife

Companies have been forced to re-evaluate how to recruit and retain talent in the wake of record employee resignations and turnover. This panel of HR and Benefits experts will discuss how companies are addressing the war for talent from multiple perspectives, the strategies employed by different organizations, and some of the differences between industries.

4.4 How’s the Employee View? Ways to Improve an Employee's View of Voluntary Benefits

ASHLEE MOUTON BORCAN, FSA, MAAA
Principal and Consulting Actuary
Milliman

KEVIN JOHNSON
Corporate Vice President, Customer Experience Lead
New York Life - Group Benefit Solutions

SHANNON SHAFER

Corporate Vice President, Client and Customer Experience COE Lead
New York Life - Group Benefit Solutions

REBECCA WINTERS, Moderator & Presenter
Corporate Vice President, Voluntary Benefits Product Manager
New York Life - Group Benefit Solutions

The struggle is real in how employees perceive Voluntary Benefits in the market. In a lot of situations, perception is reality. Enrolling for coverage is one thing, but feeling the value and driving a positive experience is another. Join this session to obtain a better understanding of how employees interpret Voluntary Benefits. Research and a panel discussion will touch on the critical points to improve the employee view.

12:00 p.m. - 1:00 p.m. - LUNCH

1:00 p.m. - 2:00 p.m.: CONCURRENT SESSIONS

5.1 IDI Distribution — How Is It Changing?

SCOTT DELISI, CLU, RHU, LLIF
Vice President, DI Sales & Distribution
Ameritas

JOSH LUBAS, CLTC, ALHC
Disability Leader, MassMutual Strategic Distributors
MassMutual

STEVE WOODS, Moderator
Vice President
Gen Re

Come hear from two industry sales veterans on how the landscape is changing for the distribution of Individual Disability.

5.2 Underwrite This

MARY JOHNSON
Director, Marketing Underwriter
RGA

MARK LUND
National Accounts Case Underwriting Manager, Group Insurance
Securian

PAUL PETER, Moderator
Assistant Vice President, Underwriting
Companion

This interactive session will provide a look at real life underwriting examples of CI, Accident and Hospital Indemnity cases in the group market.

5.3 Supplemental Health Claims — The Good, the Bad, and the Ugly

SEAN FAHEY
Corporate Vice President, Voluntary Benefits Experience Lead
New York Life - Group Benefit Solutions

LAURA SANDERSON

Accident & Health Product Director
MetLife

SUSAN WAGNER, Moderator
Head of Worksite Product Strategy & Implementation
MassMutual

The 2021 conference took a deep dive into claims automation — learn how the journey is progressing. In addition, this session will discuss current trends and best practices for Supplemental Health claims.

5.4 The Present and Future of LTC Wellness Programs

MATT CAPELL
Chief Product Officer
LTCG

KIRILL GRIN, ASA, MAAA, Moderator
Senior Actuarial Analyst
LTCG

This session aims to address three important questions when it comes to LTC wellness programs:

  • What are the differences between pre-claim, at claim, and on claim wellness programs?
  • What types of solutions are being offered or considered?
  • How will you measure impact?

2:00 p.m. - 2:30 p.m. - BREAK

2:30 p.m. - 3:45 p.m.: CONCURRENT SESSIONS

6.1 Hot Topics in Supplemental Health — Let’s Buzz!

In this session, attendees will break into small groups to discuss current events, challenges, and opportunities in the supplemental health industry.

6.2 Combination Products — Current Design Trends and Marketing Best Practices

JEFF LEVIN
Vice President, Distribution, Care Solutions
OneAmerica

JAIME MUELLER, CLTC
Corporate Vice President
LTC Product Leader
New York Life

SHERYL BABCOCK, FSA, MAAA, Moderator
Corporate Vice President and Actuary
New York Life

LTC combination products have experienced strong growth in recent years, with many changes in product design. Our panelists will discuss the various product designs and current design trends. They will also discuss marketing best practices and ways the industry can address the confusion agents and consumers have in understanding combination products.

6.3 DI Hot Topics

KATHLEEN COUGHLIN, RHU
Head DI Underwriter
MassMutual

KAREN RUGG
Head of Individual Disability Underwriting
Berkshire Life Insurance

Join us for an interactive and fast paced discussion about the current and future challenges facing the DI Industry.

3:45 p.m. - 4:00 p.m. - BREAK

4:00 p.m. - 5:00 p.m. - GENERAL SESSION 2

Insurance and Healthcare: The Decade Ahead

The COVID lockdown pushed us several years into the future, in terms of both telehealth and virtual work.  But that’s just the start: the remainder of the decade will see continuing improvement in new processes, software, and technology that could both lower costs and improve outcomes.  How can management avoid pitfalls and make the best of these new challenges and opportunities?  

Michael Rogers - Futurist in Residence at The New York Times

Friday, August 5, 2022

7:00 a.m. - 8:00 a.m.: BREAKFAST

Breakfast is available for those who are not attending the Actuarial Professionalism (Breakfast Session).

DALE HALL
Managing Director of Research
SOA Research Institute

ACHILLES NATSIS, FSA, MAAA, FLMI
Health Research Actuary
SOA Research Institute

Join this fun and creative interactive session and connect with industry peers. Participants will have a chance to get reacquainted with some key tenets of Actuarial Professionalism while also discussing the appropriate courses of action when confronted with “real life” scenarios. An exciting mix of different approaches will keep participants on their toes while they earn required professionalism continuing education credits.

8:00 a.m. - 9:00 a.m. - GENERAL SESSION 3

Recruitment and Retention: How Changing Expectations are Shaping the Future of Work

Long-term remote and hybrid work environments, blurring lines between personal and professional lives, a rise in retirements, and Generation Z’s entrance into the workforce are transforming the insurance industry’s employment landscape and reshaping the future of work. With competition for talent at an all-time high and the Great Reshuffle permeating the industry, insurers must infuse new tactics into traditional recruitment and retention strategies in order to attract, develop and build a bench of loyal employees. To appeal to a more expansive and diverse talent pool, insurers are recruiting for skills, not experience, and conveying an authentic employer brand that resonates with seasoned professionals and emerging talent alike. Meanwhile, savvy leaders are identifying high potential employees and creating individualized retention and development plans to increase engagement and retention.

Taylor Dever, ALMI, ASRI - Assistant Vice President, The Jacobson Group

9:00 a.m. - 9:30 a.m. - BREAK

9:30 a.m. - 10:30 a.m.: CONCURRENT SESSIONS

7.1 Aging in Place Lessons Learned

ALI AHMADI
Chief Executive Officer and Founder
TCare

CAROL BARBOUR
President and Chief Executive Officer
Friends Life Care Partners

AFIK GAL
Co-Founder and Chief Product Officer
Assured Allies

CHAR HU
Chief Executive Officer and Founder
The Helper Bees

GEOFF KEAST
Chief Executive Officer
Montoux

DUSTIN PLOTKIN, Moderator
Principal and Actuary
Oliver Wyman

Hear from a panel of experts from companies that have piloted Aging in Place services and technology with LTC insurance companies. What has gone well? What hasn’t? What have we learned so far? What looks promising?

7.2 What’s It Worth?: The Value of Claims Billing Data for Disability Underwriting

JENNA FARISS, ASA, MAAA
Actuary and Product Director
Milliman IntelliScript

KAREN RUGG
Head of Individual Disability Underwriting
Berkshire Life Insurance

RICK DIXON, Moderator
Assistant Vice President Underwriting
Munich Re Life US

When a new underwriting tool makes its debut on the market, it’s hard to know if it’s a passing novelty or an innovation with staying power. Smart carriers and reinsurers (and even the vendors themselves) take a thorough approach to evaluating its pragmatic application before implementing. In this session, we will hear how Guardian Life revolutionized their underwriting process in early 2020 leveraging medical claims data in underwriting. The session will include a moderated discussions of the rigorous process Guardian Life engaged in for evaluating and productionalizing claims billing data.

7.3 Wellness Utilization - What Moves the Needle?

JIMMY WECK, FSA, MAAA
Actuary
Milliman

TERRY LUCAS
Product Manager, Supplemental Benefits
Voya

Carriers have often focused on increasing wellness benefit utilization to increase the overall value that Supplemental Health products provide, but how is this accomplished?  Which approaches have been successful and which ones not so much?  In this interactive session, we will be discussing various strategies that have been tried to increase wellness utilization, the pros and cons of each, and the results that these approaches have had.   

10:30 a.m. - 10:45 a.m. - BREAK

10:45 a.m. - 11:45 a.m.: CONCURRENT SESSIONS

8.1 IDI Middle Market Update

JARED CARLSON
Vice President, Individual Sales
Assurity Life 

ERIKA DOCHNEY, FSA
Product Actuary
Haven Technologies

BRUCE SCHEIBER, FLMI, ACS
Director, Underwriting Services
Assurity Life

Come listen to an update on how sales to the middle market are progressing as well as an update on the tools being used to market, enroll, and administer to these individuals.

8.2 Supplemental Health Regulatory Update

RIKKI PELTA
Counsel
ACLI

Join us for an update on state and federal regulations relevant to supplemental health products, followed by Q&A.

8.3 LTC Provider Perspective Under COVID

CAROL BARBOUR
President and Chief Executive Officer
Friends Life Care Partners

JANINE FINCK-BOYLE
Vice President, Regulatory Affairs
LeadingAge

ROBIN SOMERS
President and Chief Executive Officer
Broadmead, Inc.

VINCE BODNAR, Moderator
Senior Managing Director
FTI Consulting

A panel of long-term care providers will discuss the impacts that COVID-19 has had on their industry, covering the clinical, financial, staffing, and other aspects of the business.

8.4 Actuarial Professionalism (Repeat From Breakfast Session)

DALE HALL
Managing Director of Research
SOA Research Institute

ACHILLES NATSIS, FSA, MAAA, FLMI
Health Research Actuary
SOA Research Institute

Join this fun and creative interactive session and connect with industry peers. Participants will have a chance to get reacquainted with some key tenets of Actuarial Professionalism while also discussing the appropriate courses of action when confronted with “real life” scenarios. An exciting mix of different approaches will keep participants on their toes while they earn required professionalism continuing education credits.

11:45 a.m. - ADJOURN