2015 Operational Strategies Conference Agenda

Monday, November 23, 2015

7:30 a.m. - REGISTRATION OPENS

8:45 a.m. - 9:00 a.m. - WELCOME

9:00 a.m. - 10:00 a.m. - The Distribution Landscape: What Does it Mean for Operations?

10:00 a.m. - 11:00 a.m. - Acquiring Top Talent

11:00 a.m. - 11:30 a.m. - NETWORKING BREAK

11:30 a.m. - 12:30 p.m. - Insights from the World’s Largest CIO/IT Leadership Survey

12:30 p.m. - 1:30 p.m. - LUNCH - Sponsored by Muang Thai Life Assurance Pcl

1:30 p.m. - 2:30 p.m.: BREAKOUT SESSIONS

Details coming soon!

Using Call Centers to Improve Efficiency And Provide an Outstanding Customer Experience

2:35 p.m. - 3:35 p.m.: BREAKOUT SESSIONS

Digital Transformation for Achieving Operational Excellence

‘Measure’, ‘Schedule’, ‘Optimize’: Uncovering Hidden Opportunities in the Back Office

3:35 p.m. - 4:00 p.m. - NETWORKING BREAK

4:00 p.m. - 5:00 p.m. - Engaging Employees: Improving the Bottom Line

5:00 p.m. - 7:00 p.m. - Orchid Dream Dinner Party - Sponsored by Thai Life

Tuesday, November 24, 2015

8:00 a.m. - REGISTRATION REOPENS

8:45 a.m. - 9:00 a.m. - WELCOME BACK

9:00 a.m. - 10:00 a.m. - Digital Thinking to Unite Sales and Operations

10:00 a.m. - 11:00 a.m. - Strategic Succession Planning for Sustainable Growth

11:00 a.m. - 11:30 a.m. - NETWORKING BREAK

11:30 a.m. - 12:30 p.m. - Distance and Blended Learning in Education and Training

12:30 p.m. - 1:30 p.m. - LUNCH

1:30 p.m. - 2:45 p.m. - Executive Panel: Marketing & Connecting to the Customer of the Future

2:45 p.m. - 3:15 p.m. - NETWORKING BREAK

3:15 p.m. - 4:15 p.m. - Closing Keynote: Creating a Culture of Innovation

4:15 p.m. - ADJOURNMENT