Visit the virtual exhibit hall and network in chat lounges.

COVID-19 required companies to quickly shift practices in order to continue doing business. Some temporary changes will likely become the “new normal,” as the move toward digital accelerates and customer expectations continue to evolve. In this session we will share some of the findings that our CX task force has uncovered over the past few months on the evolution of CX as well as relevant experience within our panelists’ companies.

In an era of acronym soup and breakneck technological progress, it can be difficult to separate hype from reality and focus on the appropriate course of action. LIMRA and LOMA are proud to partner with McKinsey & Company to bring you insights on technology trends that will shape our industry over the next three-to-five years. Our work examining data and analytics, accelerated digitization, and platform modernization will not only provide clear direction as organizations embark on their technology journeys, it will also inspire industry leaders to take the necessary steps to thrive in a post-pandemic world. Where are the smart investments to be made? What pitfalls need to be avoided? How can technical debts be managed? Join us as we create a new vision for the future of our industry — enabled by technology.

LL Global partnered with Oliver Wyman and 125 executives across the industry to form a Low Interest Rate Executive Task Force. This session will examine the second phase of the task force’s work focused on the customer and distributor. How will a low interest rate environment over the long-term impact customer’s and distributor’s needs and the value propositions of insurance products? The task force conducted a number of surveys and held focus groups to help guide insurers on these questions.

Visit the virtual exhibit hall and network in chat lounges.

Visit the virtual exhibit hall and network in chat lounges.

Have you ever wondered about the malicious fraudsters who attack the financial services industry? How do they get your customers’ data, how are they organized, and how do they learn to carry out their schemes? Join an industry expert to learn about the criminals who succeed at account takeover and compromise the email systems of financial institutions — all by ensnaring their targets with the promise of romance, frightening them with IRS alarms, impersonating IT support, and making fraudulent appeals to their philanthropy.

With the advent of the COVID-19 pandemic, many insurers escalated their digital transformation plans. Many also quickly accelerated reskilling/upskilling initiatives to ensure that employees were able to be as productive as possible in a remote environment. As companies approach the “next normal,” no doubt the knowledge and skills employees need to continue to be successful will grow and shift as the pace of rapid change continues. In this session, industry experts and thought leaders will explore how financial services companies are adapting and expanding their talent initiatives to prepare existing employees for a new environment and to hire new talent to help drive success.

The economic disruption that accompanied the COVID-19 pandemic has strained the finances of millions of U.S. households. Understanding the elements of financial wellness, and helping consumers achieve it, are more important than ever. This session will discuss financial wellness, its measures, and emerging trends. We will also share some insights from the LL Global task force on wellness, which was assembled to identify ways the industry could have an impact on consumer outcomes.

It's not only technology but also a move towards data sharing in a collaborative approach that will allow us to move our industry forward and close the protection gap. As an industry, we still face the challenge of delivering the right products to serve the financial needs of a wide part of the market. As we think about the end customer and their needs, it's critical that we are open to new data and analytics, in conjunction with technology, that deliver real value and solve long-standing problems in new ways. Swiss Re experts will lead a discussion on how carriers and platforms will need to work together connecting data, devices, and people to enhance the existing value chain and strengthen carrier relationships with customers and distributors.

Visit the virtual exhibit hall and network in chat lounges.

Visit the virtual exhibit hall and network in chat lounges.

Without question, change continues to dominate our lives, and the industry has been quick to adjust practices for the changing environment. With the existence of a complex regulatory environment, combined with the convergence of new regulations and the economic disruption in the marketplace, the need to realign resources is paramount. Equally important is the need for compliance leaders to chart a clear path through these necessary changes and to keep employees and their teams — already feeling stretched — engaged through these unprecedented times. In this session, we’ll learn what chief compliance officers and premier industry experts have to say about today’s environment and how this is impacting our industry and their programs.

This session will demonstrate how DBS, South East Asia’s largest financial institution and one of the world’s most progressive banks, is transforming the role of its relationship managers through the use of technology and its digital assets. Learn how DBS has equipped its sales force for success by leveraging technology-based initiatives in response to the COVID pandemic. You can also hear about DBS’s relentless focus on the customer journey and the way its “digital to the core” strategy creates great customer experiences.

Many predict that the world of work will change fundamentally, with remote and other work arrangements becoming more prevalent. In the wake of the pandemic, how will employees want to learn about, enroll, and manage the insurance benefits they receive at work?  What role will digital solutions play? This session will share new LIMRA research exploring employee preferences regarding benefits education, enrollment, and service and the requirements needed to create an engaging customer experience at the workplace. 

The annuity industry faces significant challenges to growth, yet new opportunities are developing as well. Success will depend on advisors integrating annuities into their overall wealth management practices. At this session, annuity carrier and distribution representatives will discuss the key trends driving change, how companies can leverage customer data and analytics to improve product development, and how annuity companies can better serve the needs of advisors and their clients.

Visit the virtual exhibit hall and network in chat lounges.