2017년 운영 전략 컨퍼런스 Agenda
Monday, May 22, 2017
7:30 a.m. - 5:00 p.m. - Registration Opens
8:30 a.m. - 9:00 a.m. - Welcome & Opening Remarks
9:00 a.m. - 10:30 a.m. - The Future of Work – What is Coming & How to Prepare Your Organisation for Success
10:30 a.m. - 11:00 a.m. - Networking Break
11:00 a.m. - 12:00 p.m. - The Transformative Power of Blockchain Technology
12:00 p.m. - 1:00 p.m. - Lunch
1:00 p.m. - 2:00 p.m.:
1A - OMNIChannel Customer Support
1B - Reinventing the Life Business in the Smart Era
1C - Implementing Operational Strategies: Bridging the Digital Gap in the C-Suite
2:00 p.m. - 2:20 p.m. - Session Change
2:20 p.m. - 3:20 p.m.: Concurrent Sessions
2A - Behavioral Economics
2B - Is your contact centre ready for destruction?
2C - Information Coming Soon!