2021 Supplemental Health, DI and LTC Conference

In the midst of a pandemic, we saw record utilization of virtual care, capital flowing to healthcare disrupters like never before, and clinical innovation happening at an unprecedented pace — all against a backdrop of an aging population, continued shifts in consumer preferences, an unsustainable industry cost structure, and evolving regulation.  While some trends will persist and others will be a flash in the pan, it’s clear that healthcare is changing.  But what will the US healthcare landscape look like in five years, and how can we prepare?  Sam Glick, leader of the Oliver Wyman Health Innovation Center, will share his perspective from working with hundreds of leading healthcare organizations across the country.

In this session, we’ll discuss how Big Data will change business practices and what it means for the insurance industry going forward. Learn how to identify a data science problem, choose the right tools, what the limitations are, and how to explain and validate the results. Explore a case study showing the use of multivariate statistical analysis such as Generalized Linear Models and Machine Learning Models. 

Why is it so hard to be creative in the LTCI space? Let me count the reasons; state regulations, federal guidance, education, distribution, pricing, underwriting — the list goes on.  Come listen to industry experts discuss hurdles and potential solutions to what’s keeping us from developing new, innovative LTCI products.

In this session, our panelists will discuss the opportunities, challenges, and considerations that exist in developing wellness initiatives for our policyholders before claim. We will also discuss the impact of policyholder engagement as well as methods for measuring success.

The session will examine how COVID-19 has reshaped the supplemental health industry. What is here to stay (aka “The New Normal”) and what will go back to normal? This session will also look at how carriers responded to the pandemic, and specifically where they were successful and where they struggled.

The COVID-19 pandemic has had an impact on nearly every aspect of daily life. In this session, our panel will discuss COVID’s impact on IDI morbidity experience as observed over the first year, offer comparisons in light of other insurance lines of business, and share some thoughts on how the on-going effects, and recovery from the disease, will continue to shape morbidity patterns into the future.

Ninety percent of all Americans want to age at home. However, many people are transitioning into facility based care earlier than needed. Our experts will present insights in what is driving premature transitions into facility based care and advancements in lifestyle management support and the use of data, analytics and technology to help improve and maintain policyholders’ health and wellbeing in order to age at home for longer.

The supplemental health market continues to evolve at a rapid pace! Carriers who are able to quickly update and refresh products can have a significant advantage over carriers who are less nimble. In this session, we’ll discuss what strategies can increase a carrier’s flexibility and responsiveness to market change.

This session will examine the ways that insurers are reaching out to the individual market and some of the challenges unique to this space.

In this session, we will dive into emerging marketing and sales strategies to attract new insureds to disability income. We will explore the rapidly evolving sales, underwriting and application processing methods which are emerging in an effort to modernize the insurance industry’s approach to potential new insureds.

Aging in place tech vendors give 5-10 minute speed pitches.

Distribution is an essential element of a successful voluntary strategy – without aligned distribution a carrier’s products, services, and support processes are expenses whereas when you add distribution to the mix those things become assets. This workshop will discuss voluntary employee benefit distribution and various perspectives on how technology has taken a progressive role in the process.

Join our review of various creative innovations, from product design and marketing to administration. We will discuss the impact of innovation on how we service the consumer.  What’s here to stay? What is a passing fad?

Connect with your peers and industry experts as we shed light on regulatory issues impacting the disability income industry, so you can avoid any unexpected bumps in the road.

This session will provide an overview to the alternative LTC product trends and innovation, including:

• Latest industry trend and innovation in the Hybrid (Life/LTC) product market.
• Short Term Care (STC) product development update and how have products changed.
• Latest development in the Managed LTC space (Medicare LTC and Medicaid LTC).

During this session, we will ask experts in the supplemental health group industry to share their take on controversial industry issues and debate their position on relevant hot topics. Audience members will get the opportunity to weigh in on the debate and share their opinions.

With the entry of medical carriers into the supplemental health market, the claims submission and adjudication process has seen a push towards integrating medical claims data. This workshop will discuss the challenges and potential solutions for meeting this growing market need, especially for carriers lacking their own internal medical data.

What’s the story on Electronic Medical Records (EMR)? When did they start? Why do we use them? How are they being used today? Where’s it all headed? Get a brief history on Electronic Medical Records, learn how these are being used today in DI for underwriting/claims and discuss what the future might hold.

If you are a long-term care pricing actuary, you won’t want to miss this session. The topics covered will include:

• New valuation considerations required for pricing (PBR, VM 20 implementation)
• Morbidity and mortality assumptions
• Low interest rates

Bring your questions for our panel of experts.

Are you a trendsetter or trend follower? Come listen as we discuss at what ages and in what demographic markets we see the largest LTCI sales and where the opportunities are. We will consider trends by generation, whether we should bifurcate the market, and if different products are needed for different generations.

This interactive session will provide a look at real life underwriting examples of CI, Accident and Hospital Indemnity cases in the group market.

Join us for an interactive, fast-paced discussion about the current and future challenges the DI Industry is facing.

Join and participate in a session where we will discuss what distributors have to say about products and the market. What are you selling to whom and why? Would you sell something different if available? Why is it hard to sell LTC? What would attract more people to distribution?

In this session, attendees will break into small groups to discuss current events, challenges and opportunities in the supplemental health industry.

With broad vaccinations, the crisis of COVID appears to be nearing an end. But not for everyone. Some of those infected with COVID-19 never fully recovered. Scientists are studying post-acute sequelae of SARS-CoV-2 infection (PASC), also called “Long COVID.” This panel of experts will share the latest on this chronic condition, and what it might mean for the insurance industry.

Join this interactive session and connect with your industry peers while reviewing and discussing the professionalism structure and requirements for U.S. actuaries.

What is Individual Disability Insurance Guaranteed Standard Issue (GSI) and why is this an important benefit? Providing GSI coverage is a great solution for employers to supplement their LTD plans by covering a larger percentage of the employee’s income in the event of a disability. This session will provide a high-level overview of what GSI is for both voluntary and employer paid coverage and how GSI simplifies the underwriting process. Come and join us to learn more!

It may sound trite, but change is the only constant and LTC underwriting is not immune. Attend this session to hear the latest. Will accelerated underwriting transform LTC as it has other insurance products? Can artificial intelligence improve the process? Are we even asking the right underwriting questions? What impact will the new administration have on health regulations? Bring your questions for our panel of experts.

Join us for an update on state and federal regulations relevant to supplemental health products, followed by Q&A. We plan to discuss New Mexico’s extra-territorial requirements, loss ratio review requirements by states, and regulations on value adds, as well as other recent regulations.

Join this interactive session and connect with your industry peers while reviewing and discussing the professionalism structure and requirements for U.S. actuaries.

Define the occupation, risk and current environment for unique and emerging occupations/industries. How do we underwrite them? (Examples: Marijuana and Social Media Industries)

Listen in as industry experts discuss the pros and cons of creating an Open Enrollment season for LTCI. We will touch on distribution options, education, underwriting process and enrollment, and pricing.

Increase your overall knowledge on supplemental health trends with an informative session hosted by Gen Re on Critical Illness insurance. During this event, Gen Re will report on their 2021 market survey results and touch on trends based on both insight from carriers as well as internal research.  Whether you are considering developing a Critical Illness product or have been in this industry for years, be prepared to leave this event with a better understanding of the current and future state of this market.