Generative AI: Five Key Trends for Insurers to Get Ahead in 2024

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Logan Richter

Logan Richter is a senior manager with PwC's Insurance Transformation team with eight years of consulting experience. He works primarily in the group insurance and absence management spaces, with recent experiences supporting product-driven automation and digital operations efficiency and value enablement within leave and disability transformations. Over the past year, Logan has co-led thought leadership and definition of a point of view for the applications and impacts of Generative AI in Insurance, with a specific focus on Group Insurance use cases.

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Rima Safari

Rima Safari is a Partner with PwC's Consulting practice and has over seventeen years of experience collaborating with top tier insurance and financial services clients on Strategy through Execution efforts. Rima serves as a trusted advisor for several Group and Life Insurance executives and her expertise lies in leading business driven digital transformations such as customer experience strategy, insurance modernization across claims, policy administration etc., data exchange & API connectivity, application rationalization, operational process improvements, and IT cost optimization. Rima also leads our thought leadership and offerings around the applications of Generative AI in Insurance to drive growth, a better customer experience and operational efficiencies. Rima has significant expertise in the disability & absence management space. In 2021, Rima was recognized and awarded among the "Top 50 Outstanding Asian Americans in Business" by the Asian American Business Development Center.

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Kartik Sakthivel, PhD, MS-IT/MS-CS, MBA, PGC-IQ

As chief information officer for LIMRA and LOMA, Kartik Sakthivel is responsible for developing the information technology strategic direction for the enterprise. In this capacity, he directs and manages computing and information technology policies, programs and schedules for business and enterprise systems, and manages information services to meet LIMRA and LOMA’s corporate goals and objectives.

An industry thought leader, he champions the use of technology to improve the revenue, profitability, and efficiency of the organization. Joining LIMRA and LOMA in 2017, Sakthivel has broad industry experience, most recently as director of technology at Liberty Mutual Insurance.

He holds a doctorate in Computer and Information Sciences with a focus on AI and Information Quality from University of Arkansas at Little Rock, and a Master of Science in Computer Information Systems/Information Technology, as well as a Master of Business Administration from Southern New Hampshire University.