In a post-pandemic world, technology and digital themes will take center stage in creating new models of success. This is especially true in the delivery of workplace benefits. Yet, while employees embrace digital solutions, they also value access to personalized service. Delivering on this experience will require a comprehensive understanding of the customer, an enhanced human/customer experience, and a “hyper-personalization” of the sales and service model. This webinar will share how human and digital solutions are aligning to create engaging digital experiences and enduring employee engagement.​