Life and annuities carriers' journey to optimizing their customer experience process.
Related Research
Digital Landscape: Real Life Search Metrics
Where do people click to when they search for life insurance online? We tracked real life consumer internet activity to find out.
Understanding Life — The Impact of Consumer Knowledge on Life Insurance Ownership
Examine the relationship between consumer knowledge of life insurance and their willingness to engage with the industry.
Customer Experience in the Life Insurance Industry: LIMRA’s Customer Experience Model and Industry Benchmarking Program
In this paper, we discuss managing customer experience, describe a model of customer experience addressing the nuances of life insurance, and outline an industry benchmarking program.
Insights on the Consumer Decision-Making Process for Life Insurance: What Matters Most (for Whom)?
Learn what consumers value most, and the tradeoffs they are willing to make, when choosing a life insurance product.
U.S. Workplace Benefits Yearbook
Read the most comprehensive overview of the U.S. workplace benefits market, including sales and in-force results and historical trends.
- Research Abstract
- Research Benchmark
- Consumer
- Customer Experience
- Generations
- Multicultural Markets
- Wealth Markets
- Employer
- Non-Profits
- Private Employers
- Public Employers
- Small Businesses
- Workplace Benefits
- Voluntary/100% Employee Paid
- Retirement
- Retirement, Institutional/Workplace
- Retirees and Pre-Retirees
- Insurance Products
- Combination Products
- Critical Illness
- Dental Insurance
- Disability Insurance
- Long-Term Care Insurance
- Supplemental Health
