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Consumer Sentiment in the Time of COVID-19 (May 2020)

Jennifer L. Douglas; Norah Denley 6/9/2020

How has consumer sentiment and confidence in the financial services industry changed during the pandemic?

Summary

Americans feel that the worst may be behind us, and several LIMRA consumer trends reflect a desire to move forward, albeit it with caution.

  • How have consumers’ concerns about COVID-19 and the economy changed since the onset of the pandemic?
  • What is their opinion of the U.S. economy? Are they expecting a recession?
  • How stressed are they today?
  • How much confidence do they have in the financial services industry?
  • Is our industry satisfying customers during this time?

Note: On June 8, 2020, the National Bureau of Economic Research announced that the U.S. economy entered a recession in February 2020.

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Meet the Project Director

Jennifer L. Douglas
Jennifer Douglas is part of a team responsible for implementing and managing processes to ensure the quality of LIMRA’s research program. She conducts and provides guidance on select research initiatives ensuring quality, integrity, and relevance to the industry. Douglas began her career at LIMRA in 1998 as an analyst in Product Research, where she shaped LIMRA’s long-term care insurance research program. She received her bachelor's degree in mathematics from Central Connecticut State University and her master's degree in research, measurement, and quantitative analysis from Southern Connecticut State University.

Senior Research Director, Member Benefits
LIMRA and LOMA
jdouglas@limra.com


For more information, please contact jdouglas@limra.com.

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