Skip to content

How Can We Help You? Employers' Service Expectations for Voluntary Benefits

Kimberly A. Landry 9/1/2020

What matters most to employers when it comes to voluntary benefit implementation, service, and claims?

Summary

Employers have high standards for the service they expect to receive from their voluntary benefit carriers. In December 2019 and January 2020, LIMRA surveyed 1,430 U.S. employers that offer voluntary benefits to learn more about their expectations for voluntary implementation, ongoing service, and claims. They revealed:

  • Current satisfaction with implementation, service, and claims experiences
  • The most important factors that lead to a successful plan implementation
  • Which ongoing service features they want most
  • The biggest problems they encounter with voluntary claims
  • Interest in claims integration

Download Your Reports

No part of any report may be reproduced or translated without written permission from LIMRA. Please contact Customer Service for further information.

Related Research

U.S. Worksite/Voluntary Sales and In Force

Results are in! View the latest market stats on 100 percent-employee-paid products sold at the workplace. New Q3 2024 Data.

Beyond the Spreadsheet: Which Benefit Features Really Matter to Employees?

Learn about employees' views of various product features for accident, critical illness, and life insurance benefits.

Impact of COVID-19 on Employers’ Approaches to Workplace Benefits

How is COVID-19 influencing employers’ plans for their insurance benefits programs?

Workplace Life and Disability Benefits Forecasts for 2024 – 2027: Success Depends on Navigating New Headwinds

Explore what is behind the numbers driving LIMRA’s forecast for the workplace life and disability benefits markets.

U.S. Workplace Benefits Disability Insurance Sales and In Force

Step right up for the latest sales trends in the U.S. workplace-benefits market for disability insurance. New 3Q 2024 data.

Meet the Project Director

Kimberly A. Landry
Kim conducts quantitative and qualitative research on hot topics within the employee benefits industry, with a specific focus on employer and employee perspectives. She is also responsible for LIMRA’s worksite and supplemental health research programs. She is a frequent speaker at industry conferences and events. Kim joined LIMRA in 2008. She received her bachelor's degree from Wesleyan University and her master's degree from the University of Hartford.

Associate Research Director, Workplace Benefits Research
LIMRA and LOMA
klandry@limra.com


For more information, please contact klandry@limra.com.

You May Also Like...

Group & Worksite Benefits Conference

Gain fresh ideas and insights to successfully address short-and long-term changes in the U.S.

LIMRA Data Exchange (LDEx) Standards

Making the process faster with standards. The LIMRA Data Exchange (LDEx) Standards are for insurance carriers and benefits administration technology companies looking to reduce errors, improve customer experience, and increase speed to market.

Custom Research and Consulting

Research tailored to your individual business needs.

Did you accomplish the goal of your visit to our site?

Yes No