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How Can We Help You? Employers Share Their Experiences and Expectations for Voluntary Benefits

Mary Lesch, Ph.D.; Kimberly A. Landry; Ron Neyer, M.B.A., AIRC, CLU, ChFC 5/19/2020

What do employers consider most important when selecting voluntary benefit carriers? Learn about their expectations for implementation, claims, service, and technology.

Summary

This research is based on more than 1,400 private businesses with 10 or more employees that offer at least one optional/voluntary benefit to their workforce. The survey explores:

  • The influence of both general and specific considerations when selecting carriers
  • Satisfaction levels with voluntary benefit carriers' implementation, claims, and service execution
  • The most important implementation and service features, and areas of the claims process where carriers can improve  
  • Carrier-provided online tools: How prevalent are the various options? Are they used when offered? How do employers perceive their quality?

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Meet the Project Director

Mary Lesch, Ph.D.
Lesch joined LIMRA in 2018. She is experienced in both quantitative and qualitative research methods and has a background in risk perception, behavior change, and technology acceptance. She has published in academic and professional journals and served on the editorial board of the Journal of Experimental Psychology: Applied. She received her master’s degree and Ph.D. in cognitive psychology from the University of Massachusetts-Amherst.

Research Methodology Director, Research Quality & Performance
LIMRA and LOMA
mlesch@limra.com


For more information, please contact mlesch@limra.com.

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