Skip to content

Employee Engagement in a Post-Pandemic World: Looking to Employers and Carriers for Benefits Information

Ron Neyer, M.B.A., AIRC, CLU, ChFC 6/9/2021

When looking for information related to their workplace benefits, do employees prefer contacting carriers directly, or working through their employers?

Summary

For general benefits information, employees favor working with a human resources (or other) representative at their workplace. As the complexity of their question or need grows, they increasingly prefer consulting directly with the carrier. With customer inquiries originating on multiple fronts, carriers must ensure a consistent employee experience is delivered.

Download Your Reports

No part of any report may be reproduced or translated without written permission from LIMRA. Please contact Customer Service for further information.

Related Research

Delivering on Digital Customer Experience: Are Workplace Benefits Carriers Aligned With Employee Preferences?

Where are there disconnects between the digital experiences employees want and what carriers are providing?

The Future Is Now: Workplace Benefits Distribution Amid a Changing Landscape

This whitepaper explores the current state and future direction of workplace distribution through the perspectives of multiple stakeholders (carriers, brokers, and technology providers).

2024 Workplace Benefits Participation

With increasing inflation and decreasing room for employee wallet share in mind, LIMRA conducted a brief survey that reviewed the types of voluntary products offered and participation rates for those products.

Workplace Life and Disability Benefits Forecasts

Explore what is behind the numbers driving LIMRA’s forecast for the workplace life and disability benefits markets.

U.S. Workplace Benefits Disability Insurance Sales and In Force

Step right up for the latest sales trends in the U.S. workplace-benefits market for disability insurance. New 3Q 2024 data.

Meet the Project Director

Ron Neyer, M.B.A., AIRC, CLU, ChFC

Neyer’s area of expertise is monitoring and communicating trends in workplace insurance distribution. He manages benchmarking and carrier practice studies, as well as research projects focusing on employers, employees, and brokers/advisors. Neyer is a frequent author and presenter for industry publications and events, where he shares research-based insights. He manages LIMRA’s Account Management and Workplace Benefits Competitive Intelligence Study Groups and has served on committees for both the Voluntary Employee Benefit Board and the Voluntary Benefits Forum. He joined LIMRA in 1998 and received his bachelor’s degree and M.B.A. from the University of Connecticut.

Associate Research Director, Workplace Benefits Research
LIMRA and LOMA
Rneyer@limra.com


For more information, please contact Rneyer@limra.com.

You May Also Like...

LIMRA Data Exchange (LDEx) Standards

Making the process faster with standards. The LIMRA Data Exchange (LDEx) Standards are for insurance carriers and benefits administration technology companies looking to reduce errors, improve customer experience, and increase speed to market.

Industry Strong — May 19, 2021

This Week — May 19, 2021: Featured Research: Employee Engagement in a Post-Pandemic World: Digital Delivery With a Human Touch. The Supplemental Health, DI & LTC Conference. Upcoming Webinar: The Workplace Benefits Report. Remote PROductivity Toolkit. Digital Transformation in Workplace Benefits. Industry Campaign: Help Protect Our Families.

Custom Research and Consulting

Research tailored to your individual business needs.

Did you accomplish the goal of your visit to our site?

Yes No