Skip to content

Employee Engagement in a Post-Pandemic World: Looking to Employers and Carriers for Benefits Information

Ron Neyer, M.B.A., AIRC, CLU, ChFC 6/9/2021

When looking for information related to their workplace benefits, do employees prefer contacting carriers directly, or working through their employers?

Summary

For general benefits information, employees favor working with a human resources (or other) representative at their workplace. As the complexity of their question or need grows, they increasingly prefer consulting directly with the carrier. With customer inquiries originating on multiple fronts, carriers must ensure a consistent employee experience is delivered.

Download Your Reports

No part of any report may be reproduced or translated without written permission from LIMRA. Please contact Customer Service for further information.

Related Research

Delivering on Digital Customer Experience: Are Workplace Benefits Carriers Aligned With Employee Preferences?

Where are there disconnects between the digital experiences employees want and what carriers are providing?

Digital Transformation in Canadian Workplace Benefits

How are Canadian workplace benefits carriers investing in digital transformation?

Canadian Group Life and Health Insurance Sales

Don't miss the latest sales trends in the Canadian group insurance market for life, long-term disability, and other types of health insurance. New 4Q 2024 data.

Financial Wellness: Vulnerable Populations Show Resilience Amid Challenges

In 2024, financial stress and overall wellness scores reveal significant disparities among various demographic groups. Ethnic minorities, LGBTQ+ individuals, and other vulnerable populations face higher risks of financial stress and have lower overall wellness scores.

LIMRA Financial Wellness Index® — Quantifying Financial Wellness as a Basis for Improving It: 2024 Update

The LIMRA Financial Wellness Index® helps financial and benefits providers, advisors, and the industry quantify financial wellness. It is a first step towards understanding how financial wellness can fit into employer benefits strategies, personal advice, and financial readiness strategies. Demographic views allow for a richer understanding of financial wellness in various populations.

Meet the Project Director

Ron Neyer, M.B.A., AIRC, CLU, ChFC

Neyer’s area of expertise is monitoring and communicating trends in workplace insurance distribution. He manages benchmarking and carrier practice studies, as well as research projects focusing on employers, employees, and brokers/advisors. Neyer is a frequent author and presenter for industry publications and events, where he shares research-based insights. He manages LIMRA’s Account Management and Workplace Benefits Competitive Intelligence Study Groups and has served on committees for both the Voluntary Employee Benefit Board and the Voluntary Benefits Forum. He joined LIMRA in 1998 and received his bachelor’s degree and M.B.A. from the University of Connecticut.

Associate Research Director, Workplace Benefits Research
LIMRA and LOMA
Rneyer@limra.com


For more information, please contact Rneyer@limra.com.

You May Also Like...

LIMRA Data Exchange (LDEx) Standards

Making the process faster with standards. The LIMRA Data Exchange (LDEx) Standards are for insurance carriers and benefits administration technology companies looking to reduce errors, improve customer experience, and increase speed to market.

Industry Strong — May 19, 2021

This Week — May 19, 2021: Featured Research: Employee Engagement in a Post-Pandemic World: Digital Delivery With a Human Touch. The Supplemental Health, DI & LTC Conference. Upcoming Webinar: The Workplace Benefits Report. Remote PROductivity Toolkit. Digital Transformation in Workplace Benefits. Industry Campaign: Help Protect Our Families.

Custom Research and Consulting

Research tailored to your individual business needs.

Did you accomplish the goal of your visit to our site?

Yes No