What do employers want from their voluntary benefits carriers?
Summary
Employers have many factors to consider when choosing a voluntary benefits carrier, and their expectations of their carriers are high. What are employers’ most important considerations when selecting a carrier for their voluntary benefits? Which factors contribute most to their ongoing satisfaction with their benefits providers? To answer these questions, LIMRA surveyed 1,430 U.S. employers about what matters most to them in a voluntary benefits carrier across a variety of areas such as implementation, claims, service, and technology capabilities.
