Insights & Trends
Insurance | Annuities | Workplace Benefits
Information Center Briefs | Quick Queries
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Insights & Trends
Insurance | Annuities | Workplace Benefits
Information Center Briefs | Quick Queries
Check out additional research from LIMRA on life insurance, annuities and workplace benefits.
Also find LOMA Information Center briefs and quick queries on a variety of topics.
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What are insurance call centers' service goals? Do they make use of first-call resolution and Net Promoter Scores?
To learn more about customer service representatives' duties, training time frames and career paths, LOMA fielded a survey to its service and operations committees.
For research requests on these and other industry topics, contact LIMRA’s InfoCenter at infocenter@limra.com
or LOMA's Information Center at infoctr@loma.org.