Chris Riddell is an award winning global futurist and industry recognized inspirational keynote speaker on emerging trends in our hyper connected world. He is a global pattern hunter, discovering and identifying how humans are changing and adapting to high speed change, unlocking insights for businesses and leaders in today’s highly disrupted digital world. A global trailblazer, Chris Riddell has worked for some of the largest and most defining businesses and brands in our modern world. Notably, he was the first ever Chief Digital Officer (CDO) for MARS Incorporated, architecting the corporate digital strategy behind brands including Whiskas, Pedigree, Wrigley, Starburst, Masterfoods, Snickers and Maltesers. Chris Riddell is frequently called on as a futurist, speaker and expert commentator to give insights into consumer technology trends within traditional media. As a regular on Sky News Business, The Project on Ten, Channel 7’s The Morning Show, The Daily Edition prime time shows, and ABC 774 Radio, Chris Riddell’s insights and expertise as a trend spotter extend far beyond the walls of the corporate world.
Click on the agenda tab for more information on Chris’s session as well as other confirmed speakers!
Marc is Associate Partner (APAC) for leadership advisory and executive search firm Marlin Hawk. He focuses on the Financial Services and Insurance sectors across Asia. He is also responsible for joining up the firm’s global accounts and delivering the same high quality customer experience across all territories. A German national, Marc’s intercontinental executive search experience covers Germany, Central & Eastern Europe and Asia. He has been based in Tokyo, Singapore and Hong Kong and has placed senior executives throughout the APAC region, including high growth economies such as Vietnam, Indonesia and Malaysia. He has a track record in discovering C-suite talent across multiple functions and has a particular interest in the impact of digital transformation on future business leadership.
John has a passion for simplifying life and business by challenging the status quo. By bringing this passion to work every day, he has had a successful C-Suite, Consulting and Entrepreneurial career that spans five continents and includes a collective responsibility for teams and operations in more than 45 countries. He currently leads Coherent Capital Advisors (CCA), part of the innovative Coherent Group that also includes Seasonalife, where he works with his team to help the insurance industry 'Believe in a New Tomorrow'. Prior to CCA John was the CIO and COO for Manulife Asia, where he oversaw technology, transformation and operations across 11 Asian markets. John has also held C-Suite and senior roles at QBE Insurance, EY and AXA respectively. His passion and experience continue to grow as he develops and implements visionary missions that help the businesses he leads or advises to become more successful every day.
Executive Director, Regional Underwriting and Business Solutions
John Cardus, Executive Director, is a part of the Regional Underwriting and Business Solutions team, which leverages RGA’s technical capabilities to support clients in developing their strategic and operational risk management objectives. John joined RGA in 2016 and is based in Hong Kong. John has more than 25 years of underwriting experience, with roles at insurance and reinsurance companies across a number of markets in Europe and Asia. Prior to joining RGA, John worked for Swiss Re as the Head of Underwriting Australia and New Zealand for three years until 2012, when he was named Head of Global Underwriting, based in the UK. John also held other strategic underwriting roles at Swiss Re, working in the company’s Hong Kong, Tokyo and Zurich offices. Before Swiss Re, John served as Chief Underwriter for Gen Re and as Head of Underwriting for a direct insurer in the UK. An active member of the underwriting profession, John has presented at numerous industry events and is an associate of the Chartered Insurance Institute.
Dennis has more than 18 years of solid experience in e-business development, internet marketing, advertising and general management. He is the Founder of the knowledge sharing platform ShowMuse, as well as Co-Founder of Goyeah.com, Founder of BJ CasterTroy Online Agency (which was acquired by FlyTimes Ad. Agency), and also held the role of Product Director at Outdoormachine.com. Dennis has been an active member of several innovation and new media platform associations, and currently serves on the Committee of Association of China VC & PE as well as the Committee of Hong Kong Association of China Business. He graduated with Bachelor of Business Administration from CUHK in 1998.
Eleonore has been in the life insurance industry for more than 25 years, with management experience at both the country and regional levels throughout Asia. She has a solid understanding of management strategies for distribution, and a proven track record of reaching production growth and profit growth targets. Eleonore is a graduate of Loyola Marymount University (Los Angeles, USA) and a Fellow, Life Management Institute (FLMI).
R. Dale Hall is Managing Director of Research for the Society of Actuaries in Schaumburg, Illinois. In his role, Dale coordinates the SOA’s strategic research partnerships, oversees SOA experience studies, coordinates research across the SOA’s wide variety of actuarial practice areas, and directs the SOA’s data-driven in-house research initiatives. He is a frequent speaker at insurance and retirement industry meetings to highlight SOA research, including presentations to the actuarial task forces of the NAIC and congressional committee testimony on pension plan mortality rates. He has appeared on behalf of the SOA in a variety of media outlets including coverage on C-SPAN and National Geographic’s BREAKTHROUGH television series, and hosts the weekly Society of Actuaries Research Insights Podcast. Prior to joining the SOA, Dale spent over 20 years in the US insurance industry, primarily as Chief Actuary for the Life/Health companies of COUNTRY Financial.
Corporate Vice President and Director, International Research
Larry Hartshorn is responsible for the development and execution of LIMRA’s international research strategy. Under his guidance, the international research unit conducts a wide variety of research to provide insights and trends in distribution, consumer behavior and sentiment, products, retirement, and technology for markets throughout the world. Prior to joining LIMRA in 2015, Larry was Aetna’s executive director for Greater China in Shanghai. His responsibilities included strategic planning, research, management operation and consulting. Larry also previously served as research program manager for The Ohio State University, managing a multi-million dollar cluster of private, state, and federal grants targeting primary, secondary, and higher education curriculum reform.
Bharat Kannan has served as Chief Distribution Officer, Asia, for MetLife in Tokyo since 2015. As the Chief Distribution Officer, Kannan is responsible for leading all intermediated distribution channels in Asia as well as agency, bancassurance, employee benefits, and the global relationship management channels. Kannan is a member of MetLife’s Asia Leadership Group and serves as non-executive director on the boards of Sino-US United MetLife Insurance Company Limited, PNB MetLife India Insurance Company Limited, and BIDV MetLife Life Insurance Limited Liability Company. Prior to joining MetLife, Kannan spent over 11 years at Aon, most recently as Chief Executive Officer, Aon Insurance Brokers Malaysia. As Director, Aon Risk Solutions Japan, he successfully led their foreign local client division while directly managing their large-scale international relationships. Kannan holds a Bachelor of Business Administration from Temple University, a Master of Science from DePaul University, and has attended INSEAD’s Management Acceleration Program.
Burton has 25 years of experience as a senior executive as life insurance companies through Asia, including AIA and Prudential. Most recently he has put a higher level of focus on the China market where he has engaged in high level business negotiations and proposals for Provincial and National level projects and initiatives. Burton has extensive experience in the preparation and operations of multi-channel management, as well as new market entry strategies, continuous business development, system building and leadership development.
Mark McLaughlin is IBM’s Global Insurance Director, leading IBM’s Global Insurance strategy, solutions, and partnerships. Mark’s teams analyze trends in the insurance business and in technology, predict strategies for insurers, and build IBM insurance solutions to meet insurer needs. Mark shares IBM’s point-of-view on insurance with business leaders, regulators, and conference audiences worldwide. He is a 25-year veteran of the insurance industry.
Former Director Marketing, Asia Pacific & Japan - Intel Corporation
Jayant has over 20 years of experience in building great brands and businesses. In his most recent role as Director Marketing for Asia Pacific and Japan he managed Intel’s brand and marketing across product lines and business units and drove innovation across the region. Jayant joined Intel in the year 2000 and worked across a range of technology applications from sports to healthcare. He has held various positions in brand and agency management and prior to Intel, Jayant was Senior Vice President and head of JWT Bombay (WPP network), a full service creative and media agency. During his career Jayant has worked across a wide range of categories from airlines, automobiles and consumer electronics to banking, retail and fashion. He has a reputation for challenging the status quo and is passionate about AI, robotics and design thinking. He led Intel’s rebranding (Out of California) world wide in 2013 and helped put Intel in the Top 10 Socially admired and loved brands in the world. He is a regular speaker on innovation and creativity at Ad Tech, Festival of Media, Marketing Matters, WPP Stream, New York Times and Economist conferences, Media 360 Asia, Campaign Magazine’s conferences to name a few. In 2012 he was nominated to the Digital 25 by the producers guild of America and in 2016 to the A-List of that honour the most powerful people in the media business in Asia. He serves on several juries for digital and media awards and the work he has been associated with over the years have won many awards including several Cannes Gold, One Show, Grand Clio to name a few.
Simon is responsible for TDIs global development and business in Asia, as well as their blockchain lead. With over 25 years in insurance, Simon has deep industry and consulting experience, working in increasingly senior roles across Life, GI and Asset Management businesses in Europe and Asia, most recently as KPMGs lead partner for insurance advisory & digital innovation and, previously MD of Aviva, in Hong Kong. He is passionate about helping insurers engage more effectively with customers and, making insurance more relevant to more people, through technology.
Tommy is a seasoned actuary with nearly 20 years of experience in Asian insurance, finance and employee benefit valuation and management. He is well versed with valuation of insurance and retirement benefits, product pricing and development, actuarial modeling, and financial risk management, and has two master’s degrees from City University of Hong Kong in Financial Engineering and Business Administration. He has held a number of key leadership positions throughout his career, including Chairman of the actuarial committee for the Thai Life Association Assurance (TLAA), Board Director of Insurance Premium Rating Bureau at the Thai General Insurance Association (TGIA), and Director of the actuarial department at AIA Thailand. He is currently the President of The Society of Actuaries of Thailand (SOAT) and Managing Director and Founding Owner of Actuarial Business Solution Co., Ltd
Chris Riddell is an award winning global futurist and industry recognized inspirational keynote speaker on emerging trends in our hyper connected world. He is a global pattern hunter, discovering and identifying how humans are changing and adapting to high speed change, unlocking insights for businesses and leaders in today’s highly disrupted digital world. A global trailblazer, Chris Riddell has worked for some of the largest and most defining businesses and brands in our modern world. Notably, he was the first ever Chief Digital Officer (CDO) for MARS Incorporated, architecting the corporate digital strategy behind brands including Whiskas, Pedigree, Wrigley, Starburst, Masterfoods, Snickers and Maltesers. Chris Riddell is frequently called on as a futurist, speaker and expert commentator to give insights into consumer technology trends within traditional media. As a regular on Sky News Business, The Project on Ten, Channel 7’s The Morning Show, The Daily Edition prime time shows, and ABC 774 Radio, Chris Riddell’s insights and expertise as a trend spotter extend far beyond the walls of the corporate world.
Alison Salka joined LIMRA in 2012 and is responsible for driving the strategy and direction of its member benefit and research programs. She oversees a team of more than 85 professionals in LIMRA’s Research division who conduct benchmark studies, discovery research, and thought leadership designed to help member companies better understand industry issues and trends. The research agenda covers financial services products, markets, distribution, and strategy. She is also responsible for member benefit conferences and study groups, as well as LIMRA’s Compliance Assurance Products and research based product development. She is also a managing director of the LIMRA LOMA Secure Retirement Institute. Salka previously led the retirement research and competitive intelligence team at Prudential, and was also a director of retirement research and business analytics at MassMutual. She has earned a Master’s degree from the College of William and Mary and Ph.D. from Vanderbilt University.
Following a 27-year career in equity research covering the Asian and emerging markets, Paul Schulte is now founder and editor of Schulte Research, a company conducting research on banks, financial technology, bank algorithms and credit algorithms. He was most recently at China Construction Bank Intl as Global Head of Financial Strategy and Asia Banks Research, and prior to that held senior roles at Nomura International, Lehman Brothers, Big Sky Capital, ING Baring Securities, and CS First Boston in Hong Kong. In the 1980s, Mr. Schulte served as an Economic Policy Advisor to Indonesia’s central bank (Bank Indonesia) and before that as an Analyst with the National Security Council at the White House in Washington, DC. Today, Paul focuses on the disruptive effects on the established financial institutional framework of developments in technology and artificial intelligence, has authored two books on the topic, and is an active speaker internationally on this subject.
Samdarshi Sumit is Chief Retail Officer - Generali Life
Assurance (Thailand) Plc & Generali Insurance (Thailand) Plc since 2015. He
is responsible for managing retail distribution channels (Bancassurance,
Agency, Tele Marketing & Digital Business) and product management for life
and general insurance businesses of Generali in Thailand. His career in retail
financial services spans over twenty years across Banking and Insurance. He has
worked in all Retail functions – Distribution, Retail Lending, Branch Banking,
Product Development, Bancassurance and Priority/ Affluent banking. Samdarshi is
an alumnus of the Indian Institute of Management and prior to taking over the
current role he has worked in Vietnam and India with the leading private sector
banks in these two markets – HDFC Bank and Techcom Bank.
Dr. Thaveechaiyagarn has been Secretary-General and Insurance Commissioner for the Office of Insurance Commission of Thailand (OIC) since November 2015. In this role he ensures that the best possible support and service continues to be delivered to the public, and has played a significant role in successfully protecting consumer interests by putting a focus on intermediary market conduct and consumer protection. In 2017 he also played a crucial role in moving digital to the heart of insurance businesses by initiating the online sale regulation of insurance products. Before joining the Office of Insurance Commission, he held a variety of other positions including a judge of the Court of Justice for 12 years, Secretary-General of the Election Commission, National Broadcasting and Telecommunications Commissioner, a State Audit Commissioner, and Chairman of the Anti-Money Laundering Board.
Patrick has a deep understanding of customers through his extensive distribution experience, initially as a broker, then partnership acquisition and management (bancassurance and other third-party partnerships). He also possesses strong technical and operational understanding of IT architecture and platforms, business processes, data analytics, product development and the digital innovation landscape. As the current Head of Partnership Management for AIA Thailand, Patrick is passionate about building digital foundations that deliver unified experiences to today’s interconnected customers. In his prior role as Head of eBusiness & Transformation at Manulife Asia, he was accountable for developing and executing the digital and transformation strategy for Manulife Asia. To set the foundation for the transformation agenda, Patrick initiated the development of an electronic point-of-sales (“ePOS”) strategy across all distribution channels within Manulife Asia.
Nick Wilson is a Learning and Development Director with a proven track record of success in the development of people in global organizations. During his career, he has focused on talent management as a key skill, developing and coaching top organizational leaders and sales people. He has directed projects with AIA, HSBC, British Telecom and Rotork Engineering on leadership and sales development initiatives designed to groom executives and to drive organizational change. Wilson is a Graduate Member of the Institute of Personnel Management (MCIPD) and has earned the Mortgage Advice Qualification (MAQ) from the Chartered Insurance Institute. His other qualifications include Business application of Neuro Linguistic Programming, Advanced Skills and Business tools DISC and Relationship Awareness Theory. He also received the Business Education Council National Award in Great Britain.
International Operations（インターナショナル・オペレーション）のシニアバイスプレジデント兼業務執行取締役
Welcome & Opening Remarks
9:15 a.m. - 10:00 a.m.
Alison Salka, Ph.D.
Senior Vice President and Director of Research, LIMRA
The convergence of economic,
technology, and consumer forces is changing the insurance industry. Advances in
technology, a growing middle class, and the rise of millennials have all raised
customer expectations. Insurance companies and advisors must be prepared to
meet these expectations with a high-performing, customer-centric culture.
Delivering profitable growth will require an alignment of products,
distribution and services. They need to reflect consumer needs as well as
consumers’ preferred methods of gathering information, receiving advice, and
purchasing products. This presentation will cover LIMRA research on markets,
trends, and advisor practices that will provide insight into growing sales and
customer satisfaction.
10:00 a.m. - 10:30 a.m.
10:30 a.m. - 11:15 a.m.
Secretary-General and Insurance Commissioner
Dr. Thaveechaiyagarn
will share insights on how he manages his role as an insurance regulator in an
environment full of disruption. He will discuss how he believes
regulators can protect public interest today while still preparing and adapting
for the future of tomorrow, as well as whether or not he thinks it is possible
for regulatory supervision to support, not hinder, these new innovations.
11:15 a.m. - 12:15 p.m.
CEO
The applications for blockchain technology are coming fast and furious, with China taking the global lead. This revolution, which has come as a response to archaic, decades-old systems, will change everything. In his presentation Paul will discuss the overall goal of blockchain and distributed ledger technology, as well as:
- The evolution of niche banking, customer relationships, and blockchain case studies - Insurance pilot projects, with an emphasis on Zhong An - Europe's smart cities - Japan’s J-coin
12:15 p.m. - 1:15 p.m.
1:15 p.m. - 1:20 p.m.
1:20 p.m. - 2:10 p.m.:
Head of Partnership Management
Bancassurance today has evolved into a very significant channel mutually benefitting insurers & bankers. Insurers have benefitted by way of increasing penetration and market share and bankers have benefitted to augment their fee income and to offset the volatility of interest income. However, advancements in technology have given rise to a new era of information, connectivity and buying behavior at the consumers’ fingertips. Disruption of the traditional bancassurance model is inevitable and in order to stay ahead organizations must adapt.
Andy Khoo, ACS、AIAA、CFP、FLMI、LLIF、MBA
LIMRA Talent Solutions International取締役社長, LIMRA
Digital innovation is driving big changes in the organizational learning and development field. What will training look like in the workplace of the future? And how can companies stay ahead of the curve to ensure they are keeping up with the competition? Andy Khoo will present findings from a recent LIMRA survey on training methodologies in our industry, along with how companies can begin to adapt their programs to incorporate new tools like simulations and online interactive courses.
Insurance companies are currently witnessing an exponential growth in data available on consumer behavior and customer decisions, and new types of analysis methods are appearing every day. How does this vast sea of “big data” get digested in order for insurance companies to use this information for better business decisions? A background on this new wave of actuarial data analysis will be covered, and attendees will see examples of how these methods can work to boost sales opportunities, develop better risk assessment and underwriting processes, and improve product designs and profitability.
2:10 p.m. - 2:20 p.m.
2:20 p.m. - 3:10 p.m.:
Co-Founder
Co-Founder
Founder
Drawing from over 60 years of combined industry experience, Burton and Eleonore will share how focusing on innovation, interaction, integration and impact leads to more sustainable talent development. Innovative solutions with blended learning methodologies, new tools and research insights to develop talents for tomorrow's market in a simpler and smarter way will also be discussed.
Corporate Vice President and Director, International Research
, MCIPD
Director, LIMRA Talent Solutions International
What is the most efficient way for an agency to grow distribution and generate consistent, profitable production growth? Join LIMRA’s International Head of Research and the Director of LIMRA Talent Solutions International in a session that will present more than 100 years of LIMRA agency management research and field-tested best practices. Attendees will receive new ideas on how to help agency executives effectively and efficiently grow distribution, as well as tips on how to implement strategies that positively impact the top and bottom line.
Executive Director, Regional Underwriting and Business Solutions
The session will explore recent data initiatives across the value chain which have provided exciting opportunities in customer segmentation, underwriting accuracy and claims management. Global case studies will illustrate the opportunities of leveraging credit scoring, upselling using claimant’s data, risk scoring in fraud prevention and the use of lifestyle data.
3:10 p.m. - 3:40 p.m.
3:40 p.m. - 5:00 p.m.
Associate Partner (APAC)
Former Director Marketing, Asia Pacific & Japan - Intel Corporation
Head of Asia, Global Development & Blockchain
Chief Retail Officer
What is the right digital strategy for effectively
connecting with and engaging today’s consumers? And how do you ensure
that it resonates with the older generations while remaining relevant and fresh
in the eyes of the younger ones? This multi-perspective panel will explore
these questions and more as they discuss different ideas on how companies can provide
differentiated solutions to grow relationships and retain business.
5:00 p.m.
2018年5月18日
8:00 a.m. - 8:45 a.m.
8:45 a.m. - 9:00 a.m.
LIMRA’s International Quality Award professionally
recognizes Agents who consistently perform in producing new business and pride
themselves in delivering customer service, building quality, and profitability.
To attain this award, agents meet rigorous policy standards for two consecutive
years and maintain an impressive persistency rate on these policies. At
this time, LIMRA would like to recognize our member companies who have yielded
the highest number of the IQA qualifiers, as well as those who have experienced
the highest year on year growth of IQA qualifiers for the last two years.
9:00 a.m. - 9:45 a.m.
CEO
Join John Brisco as he combines research insights on technology and customer perspectives to present a very practical application on what it all means to the future of intermediaries in a digital world. John will help shed some light on the biggest challenges and confusions, how to reposition those challenges into opportunities, and finally where he predicts new ecosystem capabilities will lead the future of CX.
9:45 a.m. - 10:30 a.m.
Global Insurance Director
Cognitive tools and technologies, including AI, analytics, robotics process automation, and a host of recognition and assistance programs, are transforming how people and systems learn and adapt. We'll review the current "state of the art", how insurers, insureds, and distributors might react and improve, and how the underlying systems that cover and advise on risk might themselves learn about the future of risk.
A unique opportunity for facilitated small group discussions on topics being discussed throughout the event!
12:30 p.m. - 1:30 p.m.
1:30 p.m. - 2:15 p.m.
Chief Distribution Officer, Asia
The insurance sector is being rapidly transformed by social media, and leading insurers are capitalizing on this transformation to help empower agents. Bharat Kannan will share his ideas on how life insurers can best use social media tools and training to: - Effectively engage their customers - Identify and connect with new prospects - Establish themselves as thought leaders
2:15 p.m. - 3:15 p.m.
Global Futurist
We are living in an era of
hyper distraction, with customers that are bombarded with content across
platforms and devices. Advertising just doesn’t connect with Gen Y, let
alone even touch the surface with Generation Z. To be a successful and
thriving business no longer just means being able to do things well. It
means having a deeper understanding of your customer, planning for the day
after tomorrow, and properly utilizing the latest technologies. Join
Chris Riddell as he makes sense of what this all means, and what he believes
the customer of the future will look like.
If you receive any unsolicited or suspicious email or phone call about a hotel booking in conjunction with this meeting, our advice is not to click on it, but delete the email immediately. In the case of a phone call, never give out your credit card information. Our designated conference hotels will never call you unless you contact them first.
シャングリ･ラ ホテル バンコク 89 Soi Wat Suan Plu, New Road Bangrak, Bangkok, 10500, Thailand 電話：+(66 2) 236 7777 ファックス：+(66 2) 236 8579
**If you experience trouble with booking, or wish to make reservations that begin before 16 May or extend after 18 May, please email the hotel directly at delphigroup.slbk@shangri-la.com with your requested travel dates, and reference the LIMRA LOMA Asia Distribution Conference.
